In December 2018, a complainant stated that in May 2015, he had had some lab work done at the request of his doctor. Search & Recovery frequently cite problems resulting from ICQ’s partnership with a pathology lab that routinely makes billing and credit reporting errors. Here are some Sample ComplaintsĬomplaints against I.C.Q.
Find out if we can help you too today!Ĭan you help me file a No Fee Lawsuit against I.C.Q. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Contacting an attorney BEFORE this could possibly happen would be a smart move. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. It is also unlikely ICQ would sue you for a debt you may not owe or they cannot validate. It is illegal for a debt collector to make empty threats to sue you or garnish your wages. Search & Recovery Sue Me or Garnish My Wages? Justia lists at least 1 case of civil litigation involving ICQ. Since July 2017, the Consumer Financial Protection Bureau (CFPB) has closed 1 complaint against ICQ. All of those complaints cited problems with billing and collections. Search & Recovery in the preceding three years, with 6 complaints closed in the previous 12 months. Search & Recovery?Īs of January 2019, the BBB has closed 11 complaints against I.C.Q. How many complaints are there against I.C.Q. They also state that all ICQ “collection policies and procedures… adhere to all federal, state, and local laws regulating collection agencies.” However, the ICQ website is client-facing and does not include a consumer resources page with links and references to laws and enforcement agencies. ICQ states that all collectors undergo certification in the Association of Credit and Collection Professionals’ Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and Health Insurance Portability and Accountability Act (HIPPA) training programs.
ICQ SEARCH AND RECOVERY PROFESSIONAL
Buzzfile estimates ICQ’s annual revenue at $85,000 and the size of its headquarters staff at only 1 employee.Īccording to its website, ICQ has “dedicated itself to providing quality service with the latest technology and collection strategy.” ICQ states that its“services and understanding of client industries helps distinguish…them from other collection agencies.” ICQ “helps customers reduce costs associated with undeliverable mail and maximize… net return of delinquent dollars.” ICQ also “strives to earn… respect by truly becoming a long-term partner, delivering products and services today and tomorrow.”Īs a full-service collection agency, ICQ accepts delinquent accounts from a variety of businesses and industries, including medical and healthcare providers, such as laboratories, professional and technical offices, and specialized providers of dermatology, emergency medicine, and pathology, orthopedic, and radiology services dental service providers, including general, cosmetic, pediatric, orthodontics, and surgery hospital small balance accounts, including in-patient and self-pay banking, credit card, and secured and unsecured loan providers dishonored check balances city and county utility service providers rental car providers education lenders and commercial business-to-business debts.Ĭollection services at ICQ include telephone contacts and collection letters for early recovery efforts and collection letters that “complement telephone campaigns in which phone contact is not possible.” ICQ states that its collectors are “trained to conduct themselves as an extension of the clients’ collection effort… in a tactful, ethical, and courteous manner.” In addition, ICQ’s skip tracing department can help locate consumers “when mail is returned or no response is received after many attempts when the phone is disconnected or when consumers stray or relocate and leave debts behind.” The BBB established a profile page for ICQ in 2014. is a legitimate collection agency, founded in 2004 and incorporated in 2011.
According to the Better Business Bureau (BBB), I.C.Q.
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